Return & Refund Policy
Last Updated: October 22, 2026
Thank you for shopping with Jiayaomiing.
At Jiayaomiing, we are committed to providing customers with a clear and reliable after-sales experience. This Return & Refund Policy explains the conditions, procedures, and requirements related to product returns, refunds, order cancellations, and customer support for purchases made through jiayaomiing.com.
Jiayaomiing is owned and operated by Wenzhou Haosi E-Commerce Co., Ltd.
Wenzhou Haosi E-Commerce Co., Ltd. operates the Jiayaomiing online store and manages related business operations, including order processing, shipping coordination, customer support, returns, refunds, and other after-sales services.
1. Return Period
Customers may request a return within 14 calendar days after delivery, subject to the eligibility conditions described in this policy and applicable consumer protection laws.
Return requests submitted after this period may not qualify under our standard return policy unless an exception applies or additional consumer rights are provided by applicable law.
To help us process your request efficiently, please contact our customer support team as soon as possible after receiving your order.
2. Return Eligibility
To qualify for a standard return, products should generally meet the following conditions:
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The item must be unused and in its original condition;
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The product must include its original packaging and accessories, where applicable;
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Customers must provide valid order information or proof of purchase.
Items that have been used, modified, or damaged due to improper handling may not qualify for a standard change-of-mind return.
However, these standard eligibility conditions do not remove any rights or remedies available for products that are defective, damaged on arrival, incorrect, or otherwise covered by applicable consumer protection laws.
Each return request will be reviewed based on the specific circumstances.
3. How to Request a Return
Before returning any product, please contact our customer support team:
Customer Support Email:
service@jiayaomiing.com
Please provide:
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Your order number;
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The product name;
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The reason for your return request;
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Photos or videos showing the issue, if the product is damaged, defective, or incorrect.
After reviewing your request, our team will provide the applicable return instructions and explain the next steps.
Please do not send products back before receiving return instructions from our customer support team.
This process helps ensure that your return is directed to the correct location and can be processed efficiently.
4. Return Shipping Responsibility
Returns Due to Customer Preference
For returns resulting from personal preference or reasons unrelated to product quality, including:
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Change of mind;
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Incorrect product selection;
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Ordering the wrong product;
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Other preference-based reasons;
customers are responsible for the applicable return shipping costs, unless otherwise required by applicable law or agreed upon by our customer support team.
Any applicable return shipping requirements will be communicated during the return process.
Damaged, Defective, or Incorrect Items
If your order arrives with any of the following issues, please contact us for assistance:
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Damaged products;
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Defective items;
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Incorrect products;
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Missing items;
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Products materially different from their descriptions.
Please provide your order number, a description of the issue, and relevant photos or videos where available.
After reviewing the circumstances, we will provide an appropriate resolution, which may include:
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A replacement;
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A refund;
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An authorized return;
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Another appropriate solution agreed upon with the customer.
For confirmed damaged, defective, incorrect, or materially misdescribed items, we will provide an appropriate resolution at no additional cost to the customer, subject to applicable consumer protection laws.
Customers will not be required to bear return shipping costs arising from an error attributable to us where we are responsible for those costs.
5. Return Address
Approved returns must be sent according to the return instructions provided by our customer support team.
The return destination may differ from our registered business address.
Please do not send return packages to our business registration address unless our customer support team specifically instructs you to do so.
Once your return request has been reviewed, we will provide the appropriate return destination and any applicable shipping instructions.
Returns sent without the required instructions may experience processing delays.
6. Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
Cancellation requests can be considered before the order enters processing, packaging, or shipment preparation. Once an order has entered these stages, cancellation may no longer be possible.
If an order has already been shipped, you may need to follow the applicable return procedure after delivery.
To request a cancellation, please contact:
Please include:
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Your order number;
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Your cancellation request;
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Any relevant details about your order.
Our team will review the order status and inform you of the available options.
7. Refund Processing
Once an approved return has been received and inspected, we will notify you of the refund decision.
If the refund is approved, it will be issued to:
The original payment method used during checkout.
Approved refunds are generally processed within 5–10 business days after the returned item has been received and inspected.
The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
If a refund is due for a confirmed damaged, defective, incorrect, or missing item that does not require a physical return, our customer support team will explain the applicable refund process and timing.
All refund processing remains subject to applicable consumer protection laws.
8. Delayed or Missing Refunds
If you have received refund confirmation but the funds have not appeared in your account, we recommend that you:
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Check your original payment account;
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Contact your bank, card issuer, or payment provider to ask whether additional processing time is required;
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Contact our customer support team if the refund remains outstanding.
For further assistance, please contact:
Please provide your order number and any available refund confirmation details so we can review your request.
9. Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit consumer rights or remedies that cannot legally be excluded, restricted, or limited under applicable law.
Where additional statutory protections apply, those protections continue to apply.
If any provision of this policy conflicts with mandatory consumer protection requirements, the applicable legal requirements will prevail to the extent of the conflict.
10. Contact Us
For questions regarding:
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Returns;
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Refunds;
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Order cancellations;
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Damaged or defective products;
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Missing or incorrect items;
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Other after-sales concerns;
please contact our customer support team:
Customer Support Email:
service@jiayaomiing.com
Customer Support Phone:
0577-88825950
When contacting us about an existing order, please include your order number and a description of the issue.
11. Business Information
Brand Name:
Jiayaomiing
Legal Company Name:
Wenzhou Haosi E-Commerce Co., Ltd.
Website:
jiayaomiing.com
Business Address:
No. 33 Fangshengchi, Room 130, Songtai Subdistrict, Lucheng District, Wenzhou, Zhejiang Province, China.
Customer Support Email:
service@jiayaomiing.com
Customer Support Phone:
0577-88825950
Jiayaomiing is owned and operated by Wenzhou Haosi E-Commerce Co., Ltd.